Dreamforce 2025: Diagramming Agentforce Solutions

This week I’ll be in San Francisco speaking at Dreamforce, presenting a session called Diagramming Agentforce Solutions.

🗓 Tuesday October 14 2025 | 2:00 PM – 2:20 PM | Moscone West L3 Codey Theater
🗓 Thursday October 16 2025 | 1:30 PM – 1:50 PM | Moscone West L3 Codey Theater

The Conversation Behind the Session

Over the past few years I’ve worked on ways to make complex Salesforce architectures visible and understandable. The Diagramming Salesforce Solutions framework grew from that need, helping architects translate systems into stories people can follow.

Now the story has changed; it has grown. Agentforce changes the nature of architecture. Systems no longer wait for us to tell them what to do because they listen, reason, and act. That shift brings incredible opportunity, but it also raises new questions about trust, governance, and measurable value.

This session introduces a small but significant set of diagrams that begin to answer those questions.

The Framework So Far

The Diagramming Agentforce Solutions framework focuses on three foundational diagram types. Each brings a different lens to understanding how intelligence operates within a Salesforce environment.

1. Value Stream Mapping for Agentforce
Shows where AI creates measurable value by mapping the before and after states of a process. It highlights lead time, process time, and handoffs so that improvement can be seen rather than assumed.

2. Context and Retrieval Architecture
Describes what data feeds the agents and how that data is governed. It brings together Salesforce, Data Cloud, and external knowledge sources to show how context is retrieved and how quality and compliance are maintained.

3. Trust and Governance Framework
Explains what keeps the system accountable. It connects agents, policies, and controls, making the invisible work of governance visible. It is where risk, control, and evidence meet.

These diagrams are working tools that help teams reason about where AI belongs in the enterprise and how it can be trusted to act on our behalf.

Looking Ahead

The framework is still emerging, and my session is only 20 minutes long, so I have chosen to present the 3 diagrams that I have needed to use most during conversations about Agentforce. I am working to produce framework-ready versions of additional diagrams already in use. I think that these will cover describing Agent Interaction Flows, Training Data Architectures, and Event-State Models. My goal is to add precision to the way we describe reasoning, learning, and collaboration among agents.

For now, the focus is clear: help teams speak a shared visual language for how Agentforce creates value safely and transparently.

If you’re at Dreamforce this week, join me in the Codey Theater to see the framework in action and explore how these diagrams can bring clarity to your own architecture.

🗓 Tuesday October 14 2025 | 2:00 PM – 2:20 PM | Moscone West L3 Codey Theater
🗓 Thursday October 16 2025 | 1:30 PM – 1:50 PM | Moscone West L3 Codey Theater

If you’re following from afar, the full write-up and examples are available on the Diagramming Agentforce Solutions framework page.

I’m looking for feedback from the community as this framework evolves. You can connect with me on LinkedIn, leave a message through the Technology Flows website, or sign up for The Briefing, my newsletter to stay updated as new ideas and resources are published.

I’ll be sharing reflections and highlights from Dreamforce soon. I’d love to hear your perspective on how we diagram the next generation of intelligent systems.